Case study: Six Years Behind UNICEF Ireland’s Emergency Appeals
Speed is everything in these campaigns, and our partnership with Vroom Digital will enable us to be quick off the mark and respond in real-time.
UNICEF Ireland
Every December, millions of people sing along to “Fairytale of New York”, including its famous mention of the NYPD choir and the old Irish song “Galway Bay”. Almost nobody knows the story behind it.
EPIC The Irish Emigration Museum told that story, about emigration, New York and the Irish who made the city their own. For Christmas 2024, Vroom ran the paid social campaign that brought it to Ireland and the Irish in the UK. Website visits went up sevenfold, and the campaign won Best Use of Social Media in a Search Campaign at the 2025 European Search Awards.
December is the most crowded month in advertising. Every retailer, airline and charity is competing for attention, and costs rise as they do. EPIC wanted to stand out with a story rather than a sale, and reach two audiences: people in Ireland, and the Irish community in the UK, who have a deep connection to heritage but are hard to reach.
The targets were ambitious: lift landing page views from an average of around 9,100 a month to more than 50,000, at a lower cost per visit than ever, while driving more than 100,000 video views.
In the song, the NYPD choir sings “Galway Bay”, but in real life they never had. So EPIC made it happen. Members of the NYPD choir sang it, shared their own Irish heritage on camera, and an NYPD squad car took a “Dublin drive”. The teaser played on the song’s most famous moment, promising that the choir would finally sing it.
It turned a song everyone knows into a story about the Irish abroad, which is exactly what EPIC is about.
Watch the film: the NYPD choir sings Galway Bay. In 2024, EPIC donated €1 to the Dublin Simon Community for every view.
See the full story on EPIC’s campaign page.
Staggered content to keep it fresh. The teaser image launched on 4 December, choir interviews followed on 9 December, and the “Dublin Drive” video landed on 12 December. Each drop gave people a new reason to engage, all month.
Two campaigns, two jobs. One campaign was optimised for video views to build attention, the other for traffic to EPIC’s website. We A/B tested video against static images and moved budget to what worked.
Layered audiences. We reached people in Ireland interested in Irish culture, past EPIC visitors and the Irish diaspora in the UK, then retargeted website visitors and people who’d watched or engaged, using lookalike audiences to find more people like them.
The right platform for each job. TikTok delivered huge reach, but Meta drove stronger click-through rates, costs and watch times, so around 85% of the budget went to Meta.
Vroom also ran the PR for both Christmas chapters. The 2023 launch reached 9.1 million people with €128,000 in advertising value. In 2024, EPIC donated to the Simon Community for every view of the choir’s video, which gave the story a second wave of coverage.
Featured by the Irish Government. The Embassy of Ireland in the USA told the story of the NYPD choir on Ireland.ie, the government’s official website, sharing the film with Irish-Americans across the US.
Read about the win: the European Search Awards in Irish Travel Trade News.
1. Seasonal doesn’t have to mean sales. A great story can cut through December noise better than a discount.
2. Release content in waves. A teaser, then interviews, then the big video kept the campaign alive for a month instead of a day.
3. Go where your audience lives. The Irish in the UK are a valuable, overlooked audience for Irish brands, and precise targeting reached them at low cost.
4. Let results decide the budget. Testing early meant money moved to the platform and formats that worked.
See our full partnership with EPIC, the Grand Prix-winning Taylor Swift campaign, and This Is Not Us. Planning a seasonal campaign? Talk to our paid social team.
See how this fits a wider approach. Read Borrowing the Spotlight, on how we turned Taylor Swift, Oasis and Billie Eilish into headlines and ticket sales for EPIC.
What should a travel social media agency do differently from a general one?
Understand the booking journey. Travellers dream, plan and then book, often weeks apart. We use video to inspire, traffic campaigns to bring them to your website and retargeting to bring them back when they’re ready to book. For EPIC, that delivered seven times the usual website visits in one month.
Is TikTok or Meta better for promoting an attraction, hotel or holiday?
It depends on the job. TikTok delivers huge reach cheaply and suits younger travellers, while Meta usually drives better clicks and bookings. In this campaign TikTok delivered almost 800,000 views, but around 85% of the budget went to Meta because it drove more visits at a lower cost.
How do you reach the Irish diaspora and overseas visitors with social ads?
By combining interest targeting around Irish culture with lookalike audiences built from past visitors and engaged viewers. EPIC reached the Irish community in the UK at the same low cost per visit as audiences in Ireland, a valuable audience most Irish tourism brands overlook.
How should attractions and hotels approach Christmas campaigns?
Lead with a story, not a sale. December is the most expensive month to advertise, and a story people want to watch and share keeps costs down. Release content in waves, and start planning by September.
What results can a seasonal social campaign deliver for a tourism brand?
For EPIC, a one-month Christmas campaign delivered 67,854 landing page views against a target of 50,000, more than 145,000 ThruPlays and a cost per visit almost half the target. Everyone who engaged also became an audience for ticket offers later.
Speed is everything in these campaigns, and our partnership with Vroom Digital will enable us to be quick off the mark and respond in real-time.
UNICEF Ireland
The award-winning PR and paid campaign that uncovered Taylor Swift’s Irish roots and lifted EPIC’s ticket sales 43%.
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The team at Vroom exceeded our expectations. They created a fantastic concept centred around nostalgia, which really resonated with us, perfectly captured the heart of our brand, and brought our story to life in a way we couldn’t have imagined. This campaign has given us an incredible platform to celebrate our milestone year.
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